More About Indigo
Culture
Whether at our stores, Home Office or Distribution Centre a dynamic, challenging, and rewarding work environment exists, where excellence matters in everything we do. We are here to inspire, inform, and indulge our customers.
Exceeding customers’ expectations is our number one priority. To do so, we continually raise the bar and hold ourselves to the highest standards. Everyone has a role to play.
Each day we work hard to:
Enrich the lives of our customers and walk the last mile
Engaging and listening to our customers allows us to create positive, joyful interactions each day. We are creative problem solvers willing to work through difficult situations to ensure a positive outcome.
Demonstrate passion for our products
In a workplace filled with books it’s hard not to be passionate about learning and discovery. We respect and celebrate our employees unique interests and share our passions with our customers.
Aim for excellence through continuous improvement and innovation
We are constantly striving to do better in all areas of our business; curious and creative we all play a role in improving our policies, processes, and programs.
Achieve results through collaboration and teamwork
Stores and Home Office work in partnership. Our successes are shared successes. Open communication and mutual respect allow us to develop strong, supportive teams and work together to reach our goals.
Recognize actions that embody our mission and values
We embrace our mission and values and nurture the recognition of those whose actions display who we are and aim to be as an organization. If actions are inconsistent with our values, we speak up.
Proactively manage our career opportunities and development
We take responsibility for our personal growth and manage our career development in partnership with our managers.
Act as community ambassadors for our social and environmental initiatives
As members of our communities we seek to educate others by providing information on our Love of Reading Fund and Green initiatives.
